Refund & cancellation policy

Last updated: 12 August 2026

This policy applies to paid trade marketing engagements with Streamflow Core Hub — activations, sell-in kits, retail audits, and trade show support. It does not cover products we do not sell (no e-commerce goods, subscriptions, or software licences).

Eligibility

Refunds are considered for fees paid directly to Streamflow Core Hub under a written quotation or invoice. Third-party costs (chain listing fees, venue charges, printing ordered in your name) follow the third party’s rules.

Timeframe

Refund requests should be emailed to info@streamflowcorehub.digital within 14 days of the event giving rise to the request (for example, cancellation confirmation or missed delivery date), unless the statement of work sets a different window.

Full or partial refunds

• Sell-in kits: If we have not delivered the first draft by the agreed date for reasons solely within our control, you may cancel for a full refund of fees paid for that kit. After draft delivery, work completed is charged; unused revision rounds may be credited on a partial basis.
• Retail audits: Visits not yet conducted may be refunded minus a 10% administration fee. Completed store visits are non-refundable.
• Activations & trade show support: Deposits are refundable minus documented costs already incurred if you cancel more than 14 days before the agreed start date. Cancellations within 14 days forfeit the deposit. Unused later weeks may be partially refunded if we can release field staff without penalty.

Non-refundable items

• Work already performed (store walks completed, kits drafted, training delivered)
• Custom printing or materials purchased for your engagement once ordered with your approval
• Third-party promoter wages for days already worked

Process

Email info@streamflowcorehub.digital with your invoice number, program name, and reason. We confirm receipt within two business days and state the proposed refund amount.

Processing time & method

Approved refunds are returned within 14 business days to the original payment method where possible, or by bank transfer to an account you nominate in writing.

Cancellation & rescheduling

You may request to reschedule activations or audits once without penalty if notice is given at least 10 days before the start date and the new dates are mutually available. Later changes may incur a rescheduling fee reflecting staff hold costs.

Deposits

Activations and trade show support require a 40% deposit as stated on Rates. Deposits secure calendar space and are applied to the final invoice.

No-shows

If client decision-makers miss a booked kickoff or training without 24 hours’ notice, that session is charged as delivered. Field days skipped because stores deny entry for reasons outside our control are rescheduled once where feasible; repeated denials may convert remaining days to an audit-only close-out without refund of spent days.

Work already started

Once promoters are trained or materials printed to your signed artwork, those cost lines are due even if the remaining campaign is shortened.

Contact for refund requests

info@streamflowcorehub.digital · (02)8848424 · Office address as published in the site footer.